FAQs
Shipping
Standard Shipping and UPS / DHL Express are the most common shipping methods
For your benefit, the shipping way is determined by your shipping address and specific situation.
Orders typically arrive within 17-23 business days after shipping.
Yes, you will receive a tracking number via email once your order is shipped.
Please contact us immediately if your package is lost or damaged, and we will assist you.
Shipping is calculated at checkout based on your order total and location.
It shall be highly appreciated if you can be at your shipping address for a signature. But don’t worry if you can not. Go to the local express shipping company or post office with your tracking NO to pick up the parcel as soon as possible when you are back home.
Payments
At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
We cover all the custom tax worldwide, you don’t need to pay any taxes.
Yes, we use encryption and secure payment gateways to protect your information.
Currently, we only accept one payment method per order.
Returns
We accept returns within 30 days of purchase for unused items.
Please contact our customer service to start the return process.
Yes, return shipping costs are the responsibility of the customer.
Currently, we do not offer direct exchanges. Please return the item and place a new order.
Returns are typically processed within 7-10 business days after we receive the item.
Please contact us immediately with photos of the damaged item for assistance.